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Wednesday, 09 June 2010 13:38

Privacy Policy

KDHX Community Media is owned and operated by Double Helix Corporation, a 501c3 nonprofit organization with a mission to build community through media, with diverse and independent voices that enrich the perspectives of our audiences. We promote civic and cultural participation by providing the tools, technology, and training vital to informed, creative expression. Double Helix Corporation operates KDHX Community Media, KDHX FM 88.1, KDHX TV 21+22, KDHX Online, the National Film Challenge and the International Documentary Challenge  and, as such, is the sole owner of the information collected on the KDHX Community Media Website.  Double Helix Corporation collects personally identifiable information from our users at several different points on our Web site.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

When you place an order to purchase a product or service from us, you will receive an acknowledgement of that order immediately via email. You can expect to receive your product within one week of placing your order.
 

Application Forms

If you sign up for a membership, class registrations, competition registrations, to volunteer or apply for an internship on our site, we require that you provide certain personally identifiable information, including, but not limited to, your name, address, phone number, credit card number or billing preference. This information is necessary to process your application and to contact you. When you become a member, you are automatically subscribed to our quarterly printed newsletter and you have the option to subscribe to our weekly email newsletter.

When you sign up for a membership, you will receive an acknowledgement immediately via email. You can generally expect to receive an acknowledgement of your membership by mail within one week. Due to the volume of memberships we process durin our on-air membership drives, your acknowledgement may take up to three weeks if you join during the dfrive. Any membership gifts will be sent to you by mail within four weeks. As a member, you will receive our quarterly print newsletter, "Airwaves", by mail. Members generally receive renewal reminders by mail two months before, one month before and one month after the renewal date of their annual membership.

When you sign up for classes, you will receive an acknowledgement either by email or mail at the time of registration. Within 24 to 48 hours prior to the class you will receive an email &/or phone call to remind you of the class. If you apply to be a volunteer or for an internship; you will be contacted by our volunteer/intern coordinator to set up an interview.
 

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate in contests, we will request certain personally identifiable information from you. We do not ask for any personally identifiable information for our surveys. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes; to monitor site traffic or personalize the site (in the case of anonymous information collected in surveys).

We use may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest, survey, membership or merchandise purchase with other third parties. In the case of ticket giveaways, we will supply your name to the venue for the purpose of collection of your ticket at will call.
 

Communications from the Site

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section. Our email newsletter is sent once per week, along with four special membership drive newsletters per year.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and underwriters. This information does not identify individual users. Aggregated demographic data is shared with funders and trade organizations; current and potential underwriters; program and event partners/collaborators; and in public relations

We do not link aggregate user data with personally identifiable information.

Personally identifiable information:
We Share Personally Identifiable Information with Third Parties only for the purpose of fulfilling orders or for agents to process bulk mailings.

Agents

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes. We also use third-party mail houses to handle bulk mailings of fulfillments, billings and printed materials.

Service Providers

We use Left-Brain Consulting to provide website design and maintenance on our site. We also use Vertical Response for bulk email processing and SalesForce Corporation for client relationship management. Authorize.net and ChargeToday provide online credit card processing services. When you sign up for membership, merchandise, or newsletters, we will share your name, address, email address and/or credit card information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by This e-mail address is being protected from spambots. You need JavaScript enabled to view it us.

We offer an opportunity to opt-out of certain communications at 314-664-3955 x306 or via This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You may also opt-out by postal mail at KDHX Community Media, 3504 Magnolia, Saint. Louis, MO 63118.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We do not use permanent cookies on this site. We do, however maintain temporary cookies to maintain session information. They are deleted when the session ends. We also use anonymous website analytics software, which use cookies to collect anonymous traffic data.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Double Helix Corporation Please be aware that we, Double Helix Corporation are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Digital Submissions Terms of Use and Privacy

You may submit audio, video, and photographic content ("User Content") and textual content ("User Comments"). User Content and User Comments are collectively referred to as "User Submissions." You understand that whether or not such User Submissions are published, KDHX does not guarantee any confidentiality with respect to any User Submissions.

You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. In connection with User Submissions, you affirm, represent, and/or warrant that: you own or have the necessary licenses, rights, consents, and permissions to use and authorize KDHX to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by the Website and these Terms.

For clarity, you retain all of your ownership rights in your User Submissions. However, by submitting User Submissions to KDHX, you hereby grant KDHX a worldwide, non-exclusive, royalty-free, sublicenseable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions in connection with the website and KDHX's business, including without limitation for promoting and redistributing part or all of the website or User testimonials (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the website a non-exclusive license to access your User Submissions through the Website, and to use, reproduce, distribute, display and perform such User Submissions as permitted through the functionality of the Website and under these Terms. The above licenses granted by you in User Comments are perpetual and irrevocable.

In connection with User Submissions, you further agree that you will not submit material that is defamatory, copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant KDHX all of the license rights granted herein.

KDHX does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and KDHX expressly disclaims any and all liability in connection with User Submissions. KDHX does not permit copyright infringing activities and infringement of intellectual property rights on the website, and KDHX will remove all content and User Submissions if properly notified that such content or User Submission infringes on another's intellectual property rights. KDHX reserves the right to remove content and User Submissions without prior notice.

Access to Personally Identifiable Information


If your personally identifiable information changes, or if you no longer desire our service, you may (correct, update, delete or deactivate it) by making the change on our member information page, by e-mailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it , by contacting us by telephone or by postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Click to learn more about SSL.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you may visit our Contact page.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us:

Phone: 314-664-3955

KDHX Community Media
3524 Washington Avenue
Saint Louis, MO 63103

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