KDHX Community Media is owned and operated by Double Helix Corporation, a 501c3 nonprofit organization with a mission to build community through media. We promote civic and cultural participation by providing the tools, technology, and training vital to informed, creative expression. Double Helix Corporation operates KDHX Community Media, KDHX FM 88.1, KDHX Online, Folk School of KDHX, Magnolia Cafe and the Stage @ KDHX and, as such, is the sole owner of the information collected on the KDHX Community Media Website. Double Helix Corporation collects personally identifiable information from our users at several different points on our web site.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

When you place an order to purchase a product or service from us, you will receive an acknowledgement of that order immediately via email. You can expect to receive your product within one week of placing your order.

Application Forms

If you register for a class, sign up to volunteer or apply for an internship on our website, we require that you provide certain personally identifiable information, including, but not limited to, your name, address, phone number, credit card number or billing preference. This information is necessary to process your registration/application and to contact you. When you become a donor, you have the option to subscribe to our monthly email newsletter.

When you make an online donation, you will receive an acknowledgement immediately via email. If you mail a donation, you can generally expect to receive an acknowledgement of your donation by mail within one week. Due to the volume of donations we process during our on-air drives, your acknowledgement may take up to three weeks if you join during the drive. Donors generally receive renewal reminders by mail two months before, one month before and one month after the renewal date of their annual donation.

When you sign up for classes, you will receive an acknowledgement by email at the time of registration. If you apply to be a volunteer or for an internship; you will be contacted by a staff member with further instructions.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate in contests, we will request certain personally identifiable information from you. We do not ask for any personally identifiable information for our surveys. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes; to monitor site traffic or personalize the site (in the case of anonymous information collected in surveys).

We use may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest, survey, membership or merchandise purchase with other third parties. In the case of ticket giveaways, we will supply your name to the venue for the purpose of collection of your ticket at will call.

Communications from the Site

Newsletters

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section. Our email newsletter is sent once per month, along with four special fund drive newsletters per year.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners and underwriters. This information does not identify individual users. Aggregated demographic data is shared with funders and trade organizations; current and potential underwriters; program and event partners/collaborators; and in public relations.

We do not link aggregate user data with personally identifiable information.

Personally identifiable information:

We Share Personally Identifiable Information with Third Parties only for the purpose of fulfilling orders or for agents to process bulk mailings.

Agents

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes. We also use third-party mail houses to handle bulk mailings of fulfillments, billings and printed materials.

Service Providers

We use Tuva Interactive to provide website design and maintenance on our site. We also use SalesForce Corporation for client relationship management. Authorize.net and Sustainer.io provide online credit card processing services. When you make a donation, purchase merchandise or sign up for classes or newsletters, we will share your name, address, email address and/or credit card information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

We offer an opportunity to opt-out of certain donor communications. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also opt-out by postal mail at KDHX Community Media, 3524 Washington Blvd, Saint. Louis, MO 63103.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We do not use permanent cookies on this site. We do, however maintain temporary cookies to maintain session information. They are deleted when the session ends. We also use anonymous website analytics software, which use cookies to collect anonymous traffic data.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Double Helix Corporation Please be aware that we, Double Helix Corporation are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

 

 

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may (correct, update, delete or deactivate it) by making the change on our member information page, by e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it., by contacting us by telephone or by postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Click to learn more about SSL.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you may contact us.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us:

Phone: 314-664-3955

KDHX Community Media
3524 Washington Avenue
Saint Louis, MO 63103

This email address is being protected from spambots. You need JavaScript enabled to view it.

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